Terms & Conditions

Words in the singular include the plural and vice versa. "Including" means "including without limitation". Headings are for convenience and do not affect interpretation.

You accept these Terms by taking an affirmative action to indicate acceptance: ticking the acceptance box at checkout or at sign-up, or placing an Order. Merely browsing our website does not create a contract, but it does mean these Terms govern that browsing.

These Terms constitute an electronic record and a valid contract formed by electronic means. Contracts formed through electronic communication are recognised under section 10A of the Information Technology Act, 2000, and the time and place of despatch and receipt of electronic records are determined under section 13 of that Act. We record the date, time and version of the Terms you accepted, and that record is evidence of your acceptance. This document does not require a physical or digital signature.

If you do not agree to these Terms, do not use the Services.

• You must be at least 18 years old and competent to contract under section 11 of the Indian Contract Act, 1872. A contract with a minor is void, and we do not enter into one.
• You may use the Services in connection with a minor's application only as that minor's parent or lawful guardian, and you are responsible for the application and for all obligations under these Terms in relation to it.
• If you use the Services on behalf of another adult, such as a spouse, family member, employee or sponsored traveller, you confirm that you are authorised by that person to do so, that you have shown them these Terms and our Privacy Policy, and that you are jointly responsible for compliance with them.
• If you accept these Terms on behalf of an entity, you confirm you have authority to bind that entity.
• You must not use the Services if you are barred from doing so under any law in force in India.

This is the most important section, so we state it plainly and completely.

• Our paid products, their scope and their prices are described on our website. The description on the website at the time of your Order forms part of the contract.
• Prices and product descriptions displayed on the website are an invitation to offer, not an offer. Your Order is an offer to purchase. The contract is formed when we send you an Order confirmation by email. If we cannot accept an Order, we will tell you promptly and refund any amount taken in full.
• Every paid product includes one booked 30-minute advisor call. Additional or extended calls, if available, are charged separately at the rates published on our website.
• You do not need an account to enter your details. You will be asked to sign in using your email address to confirm an Order and to access your file.
• We may correct an obvious pricing or description error at any time before we accept an Order, and we will tell you and give you the option to proceed at the corrected price or cancel with a full refund.

You represent, warrant and undertake, on a continuing basis, that:

• all information and Client Materials you provide are true, accurate, complete and not misleading, and that every document you provide is genuine and unaltered;
• you have the right to provide us with the Client Materials, including any personal data of third parties contained in them, and that you have obtained any consent required for us to process that data;
• you will respond to our requests for information and documents promptly, and within any deadline we reasonably specify;
• you will review each Deliverable before submitting it to a Consulate, and will tell us promptly of any error or omission you identify;
• you will submit your application within the timelines we advise, and you accept that a Deliverable may become stale if not used within a reasonable period;
• you will keep your account credentials confidential and will not share access to your file;
• you will not use the Services for any unlawful purpose, or in any way that interferes with, damages or overburdens the Services; and
• you will not copy, scrape, reverse engineer, resell, sub-licence or commercially exploit our tools, templates or document engine.

We market ourselves on honesty: we never promise approvals. This is not branding; it is a term of this contract, and you may hold us to it. We will give you our genuine assessment of your file, including telling you when we think your case is weak, even where that is not what you want to hear.

The commitment runs both ways. We will not knowingly prepare, verify, endorse or assist the submission of any false, forged, fabricated, altered or misleading document or statement. Submitting a false document or a false statement to a Consulate may constitute an offence, including under sections 318, 336, 338 and 340 of the Bharatiya Nyaya Sanhita, 2023 (cheating; forgery; forgery of a valuable security; using a forged document as genuine) and section 12 of the Passports Act, 1967, and may result in a long-term visa ban.

If we form a reasonable belief that you have provided a false or altered document, or asked us to prepare one, we may immediately suspend or terminate the Services under section 19, without refund of amounts attributable to work already performed, and we may retain records and cooperate with any lawful investigation.

• Prices for paid products are published on our website and are payable in Indian Rupees (INR).
• Taxes. Published prices are exclusive of Goods and Services Tax. GST is charged at the applicable rate under the Central Goods and Services Tax Act, 2017 and corresponding State legislation, and is shown separately on your tax invoice. Where the place of supply or your registration status changes the applicable tax, the amount payable adjusts accordingly.
• Payment is due in full before we begin the paid work, unless we agree otherwise in writing.
• Payment is processed through Razorpay, a payment aggregator authorised by the Reserve Bank of India. We do not store your card, UPI or bank credentials (see our Privacy Policy).
• Our fee covers our preparation and verification service only. Consulate and government fees, VFS Global and BLS International service charges, courier fees, travel insurance, translation and notarisation costs, and any other third-party charge are separate and payable by you directly to those parties. We do not collect or remit them.
• We may revise prices at any time. A revision does not affect an Order already confirmed.
• We will issue a GST-compliant tax invoice for each payment to your registered email address.
• If a payment is reversed, charged back or fails after we have begun work, we may suspend the Services until it is resolved, and any amount properly due remains payable.

We believe a refund policy should be clear, objective and stated before you pay, not buried until you complain. Because Unbordr prepares and verifies documents rather than submitting applications, our policy is based on how much of the preparation work has been performed at the time you request a refund, measured against defined stages rather than our discretion.

• Ours. The website, our document engine, our checklists, templates, methodology, written content, brand name, logo and all related intellectual property are owned by or licensed to us and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999 and other applicable law. Nothing in these Terms transfers any of it to you.
• Your licence. We grant you a limited, personal, non-exclusive, non-transferable, non-sub-licensable, revocable licence to use the Deliverables solely for your own visa application (or that of the applicant for whom you purchased the Service). You may not resell, redistribute, publish, or use them as templates for others, whether commercially or otherwise.
• Yours. You retain ownership of your Client Materials. You grant us a limited, royalty-free licence to use, store, reproduce and adapt them solely to provide the Services to you and for the retention periods set out in our Privacy Policy.
• Feedback. If you send us suggestions or feedback, we may use them without restriction and without obligation to you. This does not give us any right in your personal data, which remains governed by the Privacy Policy.
• Anonymised insight. We may use aggregated, anonymised and de-identified information derived from our work to improve the Services, provided no individual and no file is identifiable.

Each party will keep the other's confidential information confidential and use it only for the purposes of this contract. Our obligations in respect of your personal data are set out in the Privacy Policy, which takes precedence over this section in respect of personal data. Confidentiality does not apply to information that is public through no breach, was lawfully known before disclosure, is independently developed, or must be disclosed under law or a binding order. This section survives termination.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference and which is aligned with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. In the event of any conflict between these Terms and the Privacy Policy on a matter concerning personal data, the Privacy Policy prevails.

The Services rely on or link to third parties, including Razorpay (payments), our hosting and authentication provider, Meta (advertising and analytics), communication providers, and external bodies such as VFS Global, BLS International, Consulates and government portals. We are not responsible for their content, availability, acts, omissions, decisions, fees, appointment availability or practices, and your use of them is governed by their own terms. A reference or link is not an endorsement.

We aim to keep the Services available but do not warrant uninterrupted or error-free access. We may suspend access for maintenance, upgrades, security or legal reasons, and will give reasonable notice where practicable. We may modify, discontinue or replace any feature; where a change materially reduces what you have paid for and the work is not yet delivered, section 9 applies.

To the maximum extent permitted by law, and subject always to the opening callout of these Terms:

• The Services and Deliverables are provided "as is" and "as available", and we disclaim all warranties, conditions and representations not expressly stated in these Terms, whether implied by statute, custom or otherwise.
• We do not warrant that any Deliverable will be accepted by a Consulate, that any appointment will be available, or that any timeline published by a third party will be met.
• Any indication we give about the likely strength of your file is an opinion based on the information you provide, not a prediction and not a warranty.
• Consulate requirements change without notice. We use reasonable efforts to keep current, but we do not warrant that our document lists reflect a requirement changed after the date of your Deliverable.

16.1 What we are not liable for. Subject to section 16.3, we are not liable for:

• the decision of any Consulate, including a refusal, a delay, a request for further documents, or a visa ban;
• delays or acts of Consulates, VFS Global, BLS International, couriers, banks, airlines or any other third party;
• losses arising from information or documents you provided that were inaccurate, incomplete, misleading or not genuine;
• losses arising from your failure to review a Deliverable before submitting it, or to submit within the timelines we advised;
• any indirect, incidental, special, consequential or punitive loss, or loss of profit, revenue, opportunity, holiday, booking, business, goodwill or anticipated savings, however arising.

16.2 Cap on our liability. Subject to section 16.3, our total aggregate liability arising out of or in connection with these Terms and the Services, whether in contract, tort (including negligence), restitution, breach of statutory duty or otherwise, is limited to the total amount you actually paid us for the specific Service giving rise to the claim.

16.4 Allocation of risk. You acknowledge that our fees are set on the basis of the allocation of risk in this section, and that we would charge materially more without it.

16.5 No time bar. We do not impose any contractual time limit on bringing a claim. The Limitation Act, 1963 applies.

You agree to indemnify, defend and hold harmless Unbordr, its directors, officers, employees and agents from and against any claim, demand, proceeding, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or in connection with:

• any information or document you provided that was false, forged, altered, incomplete or misleading;
• your breach of these Terms or of any law in force in India or in the destination country;
• your infringement of any third party's intellectual property, privacy or other rights, including through the Client Materials;
• any claim by a person whose personal data you provided to us without the authority or consent you represented you had; and
• your use of any Deliverable for a purpose other than the application for which it was prepared.

This indemnity does not apply to the extent the claim arises from our own breach, negligence, fraud or wilful misconduct, and it does not apply to a Consumer to the extent that enforcing it would be inconsistent with the Consumer Protection Act, 2019. We will notify you of any claim, allow you to participate in the defence, and not settle without your consent (not to be unreasonably withheld).

Neither party is liable for any failure or delay in performing its obligations (other than an obligation to pay money already due) caused by an event beyond its reasonable control, including: act of God, flood, earthquake, fire, epidemic or pandemic, war, terrorism, civil unrest, strike or labour dispute, act or restriction of any government or authority, change in law, closure or suspension of Consulate or visa centre operations, failure of a payment network or telecommunications or internet infrastructure, power failure, or cyber attack not attributable to that party's failure to take reasonable safeguards.

The affected party will notify the other promptly and use reasonable efforts to mitigate. If the event continues for more than 30 days, either party may terminate the affected Order, and section 9 applies to determine what is refundable.

• You may stop using the Services at any time. Where you have paid for work not yet delivered, section 9 applies.
• We may suspend or terminate your access, immediately and on notice, if you breach these Terms, misuse the Services, provide or ask us to prepare a false document, ask us to act dishonestly, fail to pay, or where required by law.
• Where we terminate for your breach, you remain liable for amounts attributable to work already performed, and section 9 does not entitle you to a refund of that portion.
• On termination, we will make available to you any Deliverable already paid for and delivered, and will handle your personal data in accordance with the Privacy Policy.
• Survival. Sections 1, 6, 7, 8 (in respect of amounts due), 10, 11, 12, 15, 16, 17, 19(3)–(5), 20, 21 and 24 survive termination.

We would always prefer to resolve a concern directly. Please contact us before anything else.

• Grievance Officer: Anirudh Singh | Email: anirudh@unbordr.co
• Address: A-20, Sector 35, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India

We will acknowledge your complaint and issue a unique ticket number within 48 hours of receipt, and will redress it within one month of receipt, as required by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.

You may also contact the National Consumer Helpline on 1915, or file a complaint through the e-Daakhil portal (edaakhil.nic.in). For complaints concerning your personal data, the escalation route to the Data Protection Board of India is set out in our Privacy Policy.

21.1 Governing law. These Terms and any dispute arising out of or in connection with them, including any non-contractual dispute, are governed by and construed in accordance with the laws of India.

21.2 If you are a Consumer. Nothing in this section restricts your rights under the Consumer Protection Act, 2019. In particular, you retain your right under section 34(2)(d) of that Act to institute a complaint before the District Commission within whose jurisdiction you reside or personally work for gain, and the exclusive-jurisdiction provision in section 21.4 does not apply to you. Consumer disputes are not referable to arbitration without your consent, and section 21.3 does not apply to you.

21.3 Arbitration (non-Consumer disputes only). For any dispute that is not a Consumer dispute, for example a dispute with a corporate client, the parties will first attempt good-faith resolution for 30 days from written notice. Failing that, the dispute will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement or, failing agreement, in accordance with that Act. The seat and venue of arbitration is Noida, Uttar Pradesh, the language is English, and the award is final and binding. This clause does not prevent either party from seeking urgent interim relief from a court.

21.4 Courts. Subject to sections 21.2 and 21.3, the courts at Gautam Buddha Nagar (Noida), Uttar Pradesh have exclusive jurisdiction.

We comply with the Guidelines for Prevention and Regulation of Dark Patterns, 2023 issued by the Central Consumer Protection Authority. Specifically, we do not use false urgency or countdown pressure, basket sneaking or add-ons you did not select, confirmshaming, forced action, subscription traps, interface interference, bait and switch, drip pricing, disguised advertisements, nagging, trick wording, SaaS billing traps or rogue malware. Prices are shown in full before payment. Consent is never pre-ticked. Cancelling is as easy as buying. If you believe we have fallen short of this, tell the Grievance Officer and we will fix it.

We may update these Terms. Where a change is material and affects an Order you have already placed but which is not yet delivered, we will give you at least 15 days' notice by email and you may cancel the affected Order, with the refund position determined as at the date of notice. For all other changes, we will post the updated Terms with a new version number and effective date; continuing to use the Services after that date means you accept them. A change to these Terms does not apply retrospectively to a dispute that has already arisen. We maintain an archive of prior versions, available on request.

• Entire agreement. These Terms, together with the Privacy Policy, the product description on our website at the time of your Order, and your Order confirmation, constitute the entire agreement between us and supersede all prior discussions. Nothing in this clause limits liability for fraudulent misrepresentation.
• Order of precedence. In the event of conflict: (a) the Privacy Policy prevails on matters of personal data; (b) then these Terms; (c) then the website product description.
• Severability. If any provision is held invalid or unenforceable, it is severed or read down to the minimum extent necessary and the remainder continues in full force.
• No waiver. A failure or delay in enforcing a right is not a waiver of it, and a single or partial exercise does not prevent further exercise.
• Assignment. You may not assign or transfer your rights without our written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition or transfer of business, provided your rights are not diminished.
• No partnership or agency. Nothing creates a partnership, joint venture, employment or agency relationship between us, and neither party may bind the other.
• No third-party rights. No person other than you and us has any right to enforce these Terms.
• Notices. Notices to you are sent to your registered email address and are deemed received on the next Business Day after despatch. Notices to us must be sent to the addresses in section 20.
• Language. These Terms are made in English. Any translation is provided for convenience, and the English version prevails.

The following details are published in accordance with Rule 4(2) and Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 and the Companies (Incorporation) Rules, 2014.